Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what support is available to households that have paid to rectify non-compliant works under the ECO4 scheme.

We have been clear that the original installer is responsible for remediating issues with their work and for the costs of doing so. Where an installer ceases to trade or in some cases fails to rectify an issue, protections under the guarantee should be invoked. TrustMark require a guarantee to have been issued, which for Solid Wall Insulation will cover up to £20k.

If consumers have a separate complaint about their installation, they can follow the steps set out in the TrustMark complaints process here. This includes the Dispute Resolution Ombudsman if the consumer wishes to progress with legal actions.