Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what steps his Department is taking to help ensure Royal Mail meets its statutory obligations.

Ofcom, as the independent regulator of postal services, has powers to investigate and take enforcement action should Royal Mail fail to achieve its obligations without good justification.

Ofcom fined Royal Mail £21 million for failing to meet its quality of service targets in 2024-25 and instructed Royal Mail to urgently publish and implement a credible plan that delivers major and continuous improvement.

I met the CEOs of Royal Mail and its parent company in November and raised concerns about Royal Mail’s performance. They reported continued targeted action to improve reliability. I will continue to raise concerns with Royal Mail if quality of service does not improve.