Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what steps he is taking as a result of Capita not meeting the ministerial deadline of 30 June to restore pension administration services to contractual standards; and what assessment he has made of the impact of Capita not meeting the deadline on members awaiting payments arising from the McCloud remedy.

The Cabinet Office awarded Capita the contract to administer the Civil Service Pension Scheme in November 2023 under the previous government. The current delays facing scheme members are entirely unacceptable, and this Government has taken firm action to resolve them through a clear recovery plan with strict delivery milestones. We have deployed additional resources to expedite priority cases, ensuring that serving and former staff receive the high standard of service they deserve. Regular progress updates remain available to members via the pension portal and Gov.uk.

Capita is under a firm mandate to restore full service delivery to standard contractual levels by the end of June 2026. We are actively exploring the use of all available commercial and contractual levers and continue to withhold milestone payments for missed transition deliverables. All options remain on the table if they fail to meet the June deadline, the department will be prepared for all eventualities.