Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, which government departments have freephone numbers for public use.

In October 2015 the Government published guidance on departments’ use of telephone prefixes and freephone numbers which can be found here:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/470411/20151006_Customer_phone_lines_draft_guidance_October_2015.pdf

Departments are responsible and accountable for their choice of number prefix, supported by an appropriate numbering policy position. Where appropriate, departments must justify exceptions to the guidance. Information regarding Departments’ use freephone numbers is not held centrally. Departments should be contacted directly regarding this.