Atos Healthcare: Complaints
(asked on 24th October 2017) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many complaints have been made regarding Atos assessments for personal independence payments in each of the last five years.
This question was answered on 30th October 2017
From April 2013 to date, the Independent Assessment Services (formally Atos Healthcare) completed 2.3 million PIP assessments. The total number of complaints equates to less than 1% of the total number of assessments completed, as set out in the table below.
Year | Number of Complaints Received |
2013 | 558 |
2014 | 3554 |
2015 | 3442 |
2016 | 5834 |
2017 (to 30 Sept) | 4040 |
Total | 17428 |