Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many journals each journal manager working on universal credit in his Department is responsible for.

The caseload of a case manager will vary as it is dependent on a number of factors, including the complexity of the caseload and experience of the case manager.

The full service continues to develop iteratively, with claimants able to increasingly self-serve and interact digitally with their work coach and case manager.