Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the daily opening times will be of (a) the universal credit helpline and (b) Jobcentre Plus offices during the period of the Christmas parliamentary recess.

The customer opening times for the Universal Credit helpline and Jobcentre Plus offices over the Christmas parliamentary recess period are in the table below. For all days that offices are open normal customer opening times apply – this is 8am to 6pm for the Universal Credit helpline and 9am to 5pm for Jobcentre Plus offices (10am to 5pm on a Wednesday).

Notes

(i) Offices in England and Wales are closed on Wednesday 27 December 2017. However, our offices and phone lines in Scotland will be open on Wednesday 27 December 2017 for customers in Scotland and to help with any missing or urgent payment enquiries only from those customers in England and Wales.

(ii) Offices in Scotland are closed on Tuesday 2 January 2018. However, our offices and phone lines in England and Wales will be open on Tuesday 2 January 2018 for customers in England and Wales and to help with any missing or urgent payment enquiries only from those customers in Scotland.