Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, how many complaints her Department has received from company directors unable to verify their identity using the One Log in system and app for which the latest data is available.

Since the onboarding of Companies House, GOV.UK One Login has received and replied to over one hundred pieces of correspondence. This includes complaints from users who are having difficulties proving their identity

GOV.UK One Login is currently used by 16 million users, therefore the number of complaints represents a small proportion of the service