Question

To ask the Minister for Women and Equalities, what her Department's average response time was to an enquiry from a hon. Member to the MP (a) hotline and (b) account management team in (a) 2019, (b) 2020 and (c) 2021.

The Government attaches great importance to the effective and timely handling of correspondence from MPs, either directly or on behalf of their constituents. The Equality Hub does not have an MP hotline or an account management team.

The correspondence team does not hold information on the average response time to enquiries from MPs, as correspondence performance is monitored by the percentage of correspondence responded to within the target response time set by the Department.

Data on the timeliness of responses to correspondence from MPs and Peers for 2019 and 2020 is published on GOV.UK here: https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers. Data for 2021 will be published by the Cabinet Office in due course.