Government Departments: Maladministration

(asked on 20th February 2026) - View Source

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what guidance exists for Government departments on responding to the Parliamentary and Health Service Ombudsman's (a) findings of maladministration and (b) recommendations for financial redress.


Answered by
Chris Ward Portrait
Chris Ward
Parliamentary Secretary (Cabinet Office)
This question was answered on 2nd March 2026

Guidance for Government departments on responding to the Parliamentary and Health Service Ombudsman's findings and recommendations is published on gov.uk (‘Handling of Parliamentary Ombudsman Cases’, Cabinet Office, May 2022).

Financial redress is governed by HM Treasury’s ‘Managing Public Money’ principles that payments must be fair, reasonable and proportionate.

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