Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what guidance his Department issues on the contractual obligations of private companies delivering Government services and the complaints procedures available to the public when those obligations are not met.

The Cabinet Office has issued a Model Services Contract, which includes sections on contractual obligations and remedial procedures:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/526358/Model_Services_Contract_v1.02.pdf

The Crown Commercial Service also published Procurement Policy Notes (PPNs) on a range of issues including supplier past performance and prompt payment in supply chains. PPNs can be found on GOV.UK:

https://www.gov.uk/government/collections/procurement-policy-notes

The Government Commercial Function has published a Supplier Code of Conduct, which sets out the standards we expect of those companies supplying goods and services to government:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/646497/2017-09-13_Official_Sensitive_Supplier_Code_of_Conduct_September_2017.pdf