Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer how many people have their records with HM Revenue and Customs recorded clerically; and what procedures are in place for such clerical cases to be moved to newer computer systems.

All HMRC customers have computerised records and most can access their records digitally using their Personal Tax Account or Business Tax Accounts. Over 3 million businesses have used their Business Tax Accounts in the past 12 months; and 13.7 million customers use their Personal Tax Accounts.