Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, pursuant to the Answer of 17 October 2025 to Question 77413 on Teachers: Workplace Pensions, how many civil service pension accounts have unresolved cash equivalent transfer value (CETV) requests.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery.

For priority cases, we have deployed additional resources and improved communication to ensure members receive the support they deserve. While the immediate focus remains on stabilising the service through this intensive recovery plan, we are committed to ensuring all staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

As of 6 March 2026, there were 2,286 open case requests regarding Cash Equivalent Transfer Value (CETV) quotes and actions on civil service pension member accounts. This includes recent CETV applications, and as such, there will always be a number of outstanding CETV cases at any given time.

The latest position of the Civil Service Pension Recovery Plan Update (2 March 2026) is available at this weblink: (latest update 16 March): https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates/civil-service-pension-recovery-plan-update-16-march-2026