Tickets: Sales

(asked on 18th March 2026) - View Source

Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether his Department has used the additional enforcement powers for secondary ticketing under section 216 of the Digital Markets, Competition and Consumers Act 2024 on the use of bots to purchase tickets.


Answered by
Kate Dearden Portrait
Kate Dearden
Parliamentary Under Secretary of State (Department for Business and Trade)
This question was answered on 25th March 2026

Consumer law enforcement is principally the responsibility of the Competition and Markets Authority (CMA) and Local Authority Trading Standards. Section 216 of the Digital Markets, Competition and Consumers Act 2024 grants the CMA enforcement functions under the Breaching of Limits on Ticket Sales Regulations 2018. Those regulations make it an offence to use software to purchase tickets in excess of the sales limit set by an event organiser for a UK recreational, sporting or cultural event, where the intent is to secure financial gain. As an independent authority, the CMA has discretion to undertake enforcement action which, according to its prioritisation principles, it considers most appropriate.

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