Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what plans his Department has better to regulate online ticket sales companies to ensure that (a) consumers are protected when a company fails to supply the tickets and (b) a full refund is easy to obtain.

Consumer Protection legislation is in place to protect consumers where traders, including online ticket resale companies, fail to deliver what they promise. Consumers who have had problems should contact the Citizens Advice consumer service on 03454 04 05 06 (or through its website). The helpline service offers consumers free advice on their rights and how to seek redress.

The Competition and Markets Authority is investigating online secondary ticket sites and is considering in particular, difficulties for customers in getting their money back under a website’s guarantee.