Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many complaints ATOS and Capita received on the quality of written medical reports after personal independence payments assessments in 2016-2017.
From January 2016 to December 2017 Independent Assessment Services (formally Atos Healthcare) and Capita completed a combined total of 2.1 million PIP assessments. The total number of complaints relating to the quality of the written assessment reports equates to less than 1% of the total number of completed assessments, as set out in the table below.
Year | IAS Number of complaints received | Capita Number of complaints received |
2016 | 1934 | 522 |
2017 | 2750 | 251 |
Total | 4684 | 773 |