Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he is taking to ensure that the Warm Home Discount helpline is accessible for users with disabilities.

Ofcom requires all landline and mobile telephone communications providers to provide a number of services for customers with disabilities, including access to an approved text relay service. The Warm Home Discount helpline has operators trained in taking calls from text relay services. The helpline also has a step-by-step Interactive Voice Response interface at the beginning of calls to help users navigate the service.

In addition to the telephone service, users can write to the Warm Home Discount helpline at: 110552 Warm Home Discount Scheme, PO Box 26965, Glasgow, G1 9BW.