Children: Day Care
(asked on 18th February 2022) - View Source
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what steps his Department is taking to improve the quality of service provided on the Childcare Service phonelines.
This question was answered on 23rd February 2022
The front line phonelines for the Childcare Service are provided by HMRC’s delivery partners NS&I. HMRC liaise closely with NS&I to ensure a consistently good service is provided to agreed service standards. HMRC work collaboratively to overcome any short term issues that may arise such as Covid-19 related temporary staff shortages.