Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the adequacy of consumer transparency, accountability and protection in complex supply chains involving sales agents, installers, finance companies, insurers and certification bodies in government‑supported energy efficiency schemes.

As set out in the Warm Homes Plan, our assessment is that the current consumer protection system is too fragmented and lacks sufficient oversight of the various actors involved in the delivery of government‑supported domestic retrofit schemes.

The Department is reforming the consumer protection system to simplify delivery and bring oversight under closer government control, and will consult on options for reform this year. This includes clearer accountability across supply chains, strengthened assurance arrangements, and improved monitoring and escalation processes.

We are working across Government, including MHCLG, and consumer experts from industry to develop and stress test plans.