Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he has made of the potential merits of requesting that energy companies (a) hand deliver or (b) post energy support prepayment meter cards to customers to help increase their usage.

The Government continues to work with suppliers to communicate the Energy Bills Support Scheme and the importance of customers checking post, emails and text for prepayment meter vouchers and taking action to redeem them.

Suppliers have an obligation to make a minimum of three attempts by at least two different methods (post, email, text, special action message) to contact customers who have not redeemed their voucher. Some suppliers are visiting relevant customers’ homes. Vouchers are valid for 90 days. Replacement vouchers can be issued but all vouchers must be redeemed by 30 June 2023.