Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, for what reason additional resources have not been provided to the Independent Case Examiner to ensure that complaints made by WASPI women and all others are allocated and processed in a timely manner; and if the Government will provide such resources.

The Independent Case Examiners (ICE) Office provides a demand led service. The time it takes to allocate and process complaints varies depending on the volume of referrals received, the complexity of the cases on hand and the available investigative resource. The Office is currently experiencing high volumes of referrals as a direct result of the Women Against State Pension Inequality (WASPI) campaign. Its resources are reviewed on an annual basis and additional resource has been provided for the 2018/19 financial year. The ICE Office aims to provide the higest quality of service and despite current waiting times, 82% of those who responded to the ICE customer survey said they were satisfied with the service they received.