Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what non-digital and assisted-digital routes are available to people who are unable to use GOV.UK One Login; and how the use of those routes is monitored.

GOV.UK One Login has been designed as a digital service, and offers multiple ways for users to prove their identity. Users are able to use either the GOV.UK One Login app, answer security questions online, or visit the Post Office to prove their identity in-person. We continually monitor feedback, complaints and data to drive improvements.

While we expect GOV.UK One Login to become the primary method for accessing online government services, departments will continue to provide offline alternatives for users who are unable to prove their identity through GOV.UK One Login. Alternative routes are decided and monitored by the relevant government service.