Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what assessment he has made of the performance of HMRC in answering telephone enquiries.

HMRC takes the quality of customer service very seriously.

HMRC is making strong progress improving its customer services, with a focus on encouraging people to deal with them online where they can, by providing quicker, easier and always available digital services.

HMRC performance, including adviser attempts handled and average speed to answer calls, are published on a quarterly basis and can be accessed at: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates