Jobcentres: Telephone Services
(asked on 16th July 2018) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average length of time was for telephone callers kept on hold before speaking to a Job Centre Plus adviser in each of the last 12 months for which data is available.
This question was answered on 19th July 2018
Telephone calls made to a Jobcentre Plus Work Coach are made to the direct number they provide rather than via a switchboard. Although there is a facility to put the caller on hold, Jobcentre telephone systems do not record the length of time a caller is put on hold.
Universal Credit Full Service claimants can also contact their Work Coach and Case Manager via their online journal.