Energy Supply: Fees and Charges and Standards
(asked on 8th July 2026) - View Source
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the adequacy of Ofgem's compensation guidelines for consumers experiencing disruption or incurring fees as a result of service errors by energy suppliers.
Answered by
Martin McCluskey
Parliamentary Under-Secretary of State (Department for Energy Security and Net Zero)
Ofgem’s Guaranteed Standards of Performance (GSOP) framework outlines the minimum levels of performance consumers can expect from suppliers, with automatic compensation provided if these standards are not met. The level of GSOP payments was recently increased in 2025 from £30 to £40 to account for inflation since the £30 payment level was set in 2015.
Ofgem is currently reviewing the GSOP framework to assess their adequacy in line with a wider consultation on consumer outcomes, launched on 23 June.
In addition, on 17 June 2026, the Government published its consultation response outlining measures that will be taken to strengthen the powers of the Energy Ombudsman to ensure consumers receive fairer and faster redress where they have not been able to resolve a dispute with their supplier.