Independent Case Examiner
(asked on 9th January 2020) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many complaints regarding quality of service were received by the Independent Case Examiner in 2018-19; and how many of those complaints related to delays in commencing or completing an investigation.
This question was answered on 14th January 2020
During the 2018/19 reporting year the Independent Case Examiner’s Office received 418 complaints about the service it provided; of which 289 concerned delays in commencing or completing an investigation (of those 164 took the form of a standard letter, from those complaining about communications associated with changes to women’s State Pension age).