Question to the Department for Environment, Food and Rural Affairs:

To ask the Secretary of State for Environment, Food and Rural Affairs, what steps he is taking to provide additional support to help vulnerable customers with water and sewerage bills from April 2024.

The Government is mindful that consumers are concerned about their bills. For this reason, Defra expects all water companies to help consumers who struggle to pay their bills through measures such as WaterSure, social tariffs, payment breaks and holidays, and debt management support. We expect all companies to ensure households are aware of the support schemes available to them.

We continue to work with industry and consumer groups to explore options to improve present social tariff arrangements and broader customer support, focusing on improving consistency and fairness.