Universal Credit: Telephone Services
(asked on 2nd May 2023) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 26 April 2023 to Question 182089 on Social Security Benefits: Disability, whether his Department is taking steps to reduce the average waiting time for calls to the Universal Credit helpline.
This question was answered on 15th May 2023
DWP plans resourcing according to forecasted telephony demand in an effort to keep wait times down. Wait time performance and forecasted demand is frequently reviewed, and DWP is continually working to improve the service that it delivers.