Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to Answer of 26 April 2023 to Question 182089 on Social Security Benefits: Disability, whether his Department has a current target call wait time for members of the public contacting the Universal Credit helpline.

There are no current wait time targets for calls to the Universal Credit helpline. Where DWP’s telephony is delivered by an outsourced provider we use the Key Performance Indicator (KPI) of percentage of calls answered, and our outsourced suppliers publish this information quarterly at GOV.UK.