Independent Case Examiner
(asked on 29th October 2018) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many complaints have been (a) received, (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 for which information is available.
The table below provides details of the number of complaints (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).
Month | Complaints received | Complaints accepted for investigation | Concluded complaint examinations |
January 2017 | 283 | 121 | 72 |
February 2017 | 250 | 92 | 70 |
March 2017 | 448 | 140 | 109 |
April 2017 | 380 | 244 | 58 |
May 2017 | 445 | 252 | 84 |
June 2017 | 391 | 226 | 85 |
July 2017 | 491 | 304 | 83 |
August 2017 | 507 | 336 | 69 |
September 2017 | 512 | 326 | 71 |
October 2017 | 664 | 428 | 81 |
November 2017 | 556 | 373 | 76 |
December 2017 | 358 | 66 | 65 |
January 2018 | 585 | 130 | 85 |
February 2018 | 517 | 82 | 82 |
March 2018 | 451 | 17 | 83 |
April 2018 | 479 | 177 | 74 |
May 2018 | 430 | 147 | 87 |
June 2018 | 444 | 309 | 108 |
July 2018 | 415 | 370 | 91 |
August 2018 | 442 | 238 | 104 |
September 2018 | 373 | 116 | 91 |