Question to the Department for Transport:

To ask the Secretary of State for Transport, what guidance his Department has issued to bus drivers on carrying passengers who are (a) frail and (b) use mobility aids.

Operators of bus and coach services have various duties to support disabled passengers, which include the Public Service Vehicles Accessibility Regulations 2000 and the Public Service Vehicles (Conduct of Drivers Inspectors, Conductors and Passengers) Regulations 1990. The government has previously issued guidance to support their implementation.

Earlier this month we made the Public Service Vehicles (Accessible Information) Regulations and will soon publish guidance to support operators to implement the new requirements.

The government has also published the “REAL” training course to help transport providers ensure their staff understand disabled people’s rights and how to support them effectively.