Question to the Department for Transport:

To ask the Secretary of State for Transport, what assessment he has made of the impact of closing ticket offices at Leamington Spa, Warwick and Warwick Parkway stations on disabled rail passengers.

When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers; and to include this in the notice of the proposal sent to other operators and passenger groups. We would also expect operators to consider other equality related needs and make this clear in the notice sent to other operators and passenger groups.

Together with industry, we want to improve and modernise the passenger experience by moving staff out from ticket offices to provide more help and advice in customer focused roles. Following the consultations, the independent passenger bodies will play a vital role in assessing and shaping proposals.