Question to the HM Treasury:

To ask the Chancellor of the Exchequer, whether his Department has made an equality impact assessment of the decision to close the HMRC helpline between April and September each year.

HMRC conducted a full Equalities Impact Assessment regarding the planned closure of the Self Assessment helpline between 8 April and 30 September 2024. However, HMRC has halted this plan while it engages with stakeholders about how to ensure all taxpayers’ needs are met as the Department shifts more people to online self-service.