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Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many formal client complaints were brought against Jobcentre Plus staff in (a) the UK, (b) Scotland, (c) West Lothian local authority area and (d) Livingston constituency in each of the last five years.


Answered by
Esther McVey Portrait
Esther McVey
Minister without Portfolio (Cabinet Office)
This question was answered on 7th May 2014

The information requested is not available prior to July 2010, however data is available as follows:

July 2010 – March 2011

April 2011 – March 2012

April 2012 – March 2013

April 2013 – March 2014

Scotland

815

1,070

983

773

National (England, Scotland & Wales)

6,180

8,979

16,864

15,481

DWP completed the incremental roll-out of a new complaints process in December 2012 which encouraged the recording of complaints. The data provided spans both processes.

As complaints are not recorded by local authority area or constituency, this level of data isn't available.

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