Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what assessment she has made of the adequacy of Time and Trouble Awards issued by the Energy Ombudsman.

The Department has not made an assessment of the adequacy of Time and Trouble Awards issued by the Energy Ombudsman. The Energy Ombudsman is an independent, not for profit company appointed by Ofgem as the alternative dispute resolution (ADR) body for the energy sector under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015. Under the Regulations, Ofgem is required to carry out an assessment on the Ombudsman’s performance every two years.