Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of enabling applicants for Disability Living Allowance and Personal Independence Payments who are unable to complete application forms by hand to complete them online.

We recognise it is essential to consider the impacts which disabilities and health conditions can have on a person’s ability to apply for support.

For the vast majority of people who claim Personal Independence Payment (PIP), their claim begins with a phone call to start their application. To complete the claim, applicants are either signposted to an online form to provide further information, or sent forms in the post if they prefer. Both options are available to everyone who applies and are not dependent on having any specific accessibility needs.

The Health Transformation Programme is going further and transforming the entire PIP service. A key element of this transformation will be the option for people to apply for PIP entirely online should they wish to.

On 27 July we launched a service for limited numbers of people to make their claim for PIP entirely online, 24/7, without needing to call the department. The service is currently available on a limited basis while it is being tested. It is currently open to those living in selected postcodes in England, claiming PIP for the first time, who do not have a third party acting on their behalf and are not claiming under the Special Rules for End of Life criteria.

Over 3000 claimants have so far applied fully online; we will gradually and carefully expand the scope of the service in the months ahead. We intend to make online PIP applications an option for everyone who needs to apply in England, Wales and Northern Ireland in 2024. Offering telephony, postal and now online applications will increase the choice available for those who need to claim PIP and allow them to apply for support in whichever way best suits their needs and circumstances.

As DLA has been replaced for adults by PIP and Attendance Allowance, new applications are no longer accepted. For child DLA, a digital form can be completed online provided it can then be printed and posted in. A home visit can also be arranged to facilitate a new claim in exceptional circumstances. We are reviewing the processes of applying for child DLA as part of the department’s service modernisation strategy.