Home Office: Correspondence
(asked on 14th September 2023) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the average length of time is that it takes his Department to respond to Members’ correspondence.
This question was answered on 21st September 2023
The Home Office do not routinely report against average response times. Data regarding the volume of correspondence responded within the Cabinet Office set 20 day service level agreement, which can be found at:
Customer service operations data: Q2 2023 - GOV.UK (www.gov.uk)
In the last reporting period (April – June 2023) the Home Office responded to 98% of correspondence from Members within 20 days.