Jobcentres: ICT
(asked on 9th June 2014) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many (a) computers, (b) job-search stations and (c) telephones were available for jobseekers to use in Jobcentre Plus offices in the United Kingdom in each financial year since 2008-09; and whether these will be available in every Jobcentre Plus in 2015-16.
We are changing the way we provide our service, moving from a telephone and Jobpoint based service to one which is making use of the latest technologies.From now until the end of October, we will be installing WIFI and new Web Access Devices across the Jobcentre network. This will enable claimants to access Universal Jobmatch and other job sites, as well as allowing them to apply directly for vacancies that they find.
Equipment Available for Jobseekers to use in Jobcentres in Great Britain* from 2008 to 2016
| a) Computers | b) Jobsearch stations (Jobpoints) | c) telephones (Customer Access Phones) |
2008-09 | 0 | 6860 | 3790 |
2009-10 | 0 | 6967 | 3790 |
2010-11 | 0 | 6933 | 3790 |
2011-12 | 0 | 6647 | 3790 |
2012-13 | 2176 | 6079 | 3730 |
2013-14 | 2411 | 6079 | 2384 |
2014-15 | 8307 | 0 | 0** |
2015-16*** | 8307 | 0 | 0** |
All figures are as of financial year end
*Figures for Northern Ireland not available.
**Assisted service available to vulnerable claimants who are unable to access DWP services without our help. The Assisted Service is face-to-face and includes use of a telephone for claimants who need support to resolve their enquiry. Support is tailored to the individual's needs.
***Estimated figures
The figures for 2013-14 were provided by Operations to the Digital Jobcentre Project as part of an audit undertaken at the start of the Project and have not been properly checked and verified.