Jobcentres: Training

(asked on 15th November 2023) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many and what proportion of work coaches in job centres have received disability equality training as of 15 November 2023.


Answered by
Jo Churchill Portrait
Jo Churchill
Minister of State (Department for Work and Pensions)
This question was answered on 24th November 2023

We are unable to provide the information you have requested as it is not centrally collected and would incur disproportionate costs.

However, all DWP Work Coaches undergo comprehensive learning to support customers with disabilities, and they continue to build on this in the workplace through accessing point of need learning products. This includes all Work Coaches undertaking the Public Sector Equality Duty learning which was mandated for all Civil Servants by the Cabinet Office.

Work Coaches are also signposted to tools, guidance, and websites (internal and external), so that they have access to the most up to date advice and expertise to help them better support those with disabilities or health conditions.

Work Coaches are also supported by Disability Employment Advisors (DEAs) within Jobcentres. More information on DEAs can be found here https://questions-statements.parliament.uk/written-questions/detail/2023-05-22/186157.

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