Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps his Department has taken to ensure that airline customers receive (a) fair and (b) considered compensation for cancelled flights.

There is already a framework of legislation in place to protect consumer’s rights when travelling by air, including when and what compensation is due in the event of cancellations. It is of vital importance that passengers know their rights. Airlines and the Civil Aviation Authority already provide to passengers on what to do if something goes wrong with their flight. To further support this, we are developing an Aviation Passenger Charter, alongside industry and consumer groups, to further support passengers to understand their rights, responsibilities and reasonable expectations when travelling by air, from booking to if something goes wrong, including flight cancellations.

We also recently consulted on a range of consumer policy reforms, including additional powers for the Civil Aviation Authority to enforce consumer rights, mandatory alternative dispute resolution for all airlines operating in the UK, to enable individuals to seek redress. We are currently reviewing all responses and will set out next steps in due course.

Air passenger rights remains a key priority for Government, which we recently reaffirmed in the Flightpath to the Future publication, which commits to ensuring consumers are protected and have the confidence to fly. We will continue to work with the Civil Aviation Authority to ensure consumer laws are being adhered to and consumers protected.