Question to the Ministry of Housing, Communities and Local Government:

To ask the Secretary of State for Housing, Communities and Local Government, what steps she is taking to improve the timeliness of complaint handling by registered providers of social housing.

My Department has made no specific assessment of the adequacy of the time taken by registered providers of social housing operating in Runcorn and Helsby constituency to respond to complaints from tenants.

Registered providers of social housing are required to meet the Regulator of Social Housing’s consumer standards, which require complaints to be addressed fairly, effectively, and promptly.