Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what guidance her Department has issued to staff at Stanley Job Centre in relation to disabled access in advance of arranging appointments with claimants.

Due to the General Data Protection Regulation (GDPR), information about complaints is only held for the last 14 months, not the last five years that has been requested. For this period we have identified one complaint that was raised about disabled access in Stanley Jobcentre.

DWP is committed to meeting the needs of all disabled customers and has a legal duty to ensure all services are accessible to them. Staff at Stanley Jobcentre have access to a range of comprehensive guidance that covers the key areas of customer accessibility needs. These include customer accessibility instructions, general rules regarding access to benefits and services, customer access to Jobcentre staff lift facilities and customer access to Jobcentre staff toilet facilities.