Question

To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment her Department has made of the adequacy of arrangements for monitoring compliance with Ofcom's One Touch Switch process in the context of the closure of Ofcom's enforcement programme.

One Touch Switch (OTS) was introduced in September 2024 to make it easier for consumers to switch providers. Ofcom, as the independent regulator, is responsible for monitoring compliance with the OTS process. Under Ofcom's General Conditions, broadband and landline providers must comply with the OTS requirements for residential customers. Providers must also offer priority fault repair to customers who rely on their landline or broadband because of a disability and have an urgent need for repair.

Ofcom will continue to monitor compliance and may take enforcement action where providers fail to meet their regulatory obligations. More than two million consumers used the process since its launch.