Civil Service: Productivity

(asked on 8th September 2026) - View Source

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what steps he is taking to reform the Civil Service to improve productivity.


Answered by
Mark Ferguson Portrait
Mark Ferguson
Parliamentary Secretary (Cabinet Office)
This question was answered on 23rd September 2026

The government is committed to improving Civil Service productivity. This includes reducing bureaucracy by adopting digital technology and AI tools, streamlining approval processes, and establishing a higher-skilled civil service with stronger accountability for performance.

Through automation of routine administrative tasks, we are freeing up civil servants to focus on high-value casework and delivering better services to the public. For example, the incubator for AI (i.AI) tool "Consult", has publicly supported 38 consultations across 10 departments, saving tens of thousands of administrative hours and millions of pounds.

The Cabinet Secretary is also leading a wide-ranging review of the permanent Civil Service to set out a vision for its future as an efficient, world class institution serving the elected government of the day. The review will report before summer 2027. Its final report will include proposals to strengthen accountability and capability across the Civil Service, with a focus on delivery, innovation and productivity, and public trust.

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