Social Security Benefits: Telephone Services
(asked on 25th July 2019) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether she has made an assessment of the potential merits of recording all calls from benefits claimants to ensure that complaints can be followed up.
This question was answered on 5th September 2019
The Department acknowledges the merit and does record inbound calls to DWP’s helplines in order to make improvements to service and follow-up on any complaints received.