VFS Global: Complaints

(asked on 25th September 2019) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, how many complaints her Department has received about VSF Global each year since the start of its contract with her Department in 2013.


Answered by
Seema Kennedy Portrait
Seema Kennedy
This question was answered on 4th October 2019

The performance against service standard in relation to customer complaints relating to UKVI can be found at https://www.gov.uk/government/publications/customer-service-operations-data-august-2019. We do not publish statistics on complaints received in relation to individual supplier performance

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