Written Question on Universal Credit

Written Questions are submitted by MPs or Lords to receive information from a Department.

See more on: "Universal Credit"
Date Title Questioner
14 Feb 2020, 2:59 p.m. Universal Credit Chris Stephens


To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 5 February 2020 to Question 10760, on Universal Credit, how many case managers were working on the roll-out of universal credit in December (a) 2014, (b) 2015, (c) 2016, (d) 2017, (e) 2018 and (f) 2019; and what her estimate is of the average number of cases managed by a case manager in each of those months.

Answer (Will Quince)

Between November 2014 and September 2017, Universal Credit Full Service was going through its Pilot phase, during which resourcing levels were regularly reviewed in line with the growing needs of the Pilot.

Upon conclusion of the Universal Credit Pilot in September 2017, UC Full Service began rolling out throughout the remainder of the country in a phased approach, which concluded in December 2018. The latest published Caseload position for UC stands at 2,084,952 cases (August 2019 figure), at which point there were 4,508 Case Managers deployed within Universal Credit Service Centres supporting UC claimants, with each Case Manager on average handling 463 cases.

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