Social Security Benefits: Medical Examinations

(asked on 19th July 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if she will make it her policy to support an urgent independent inquiry into (a) the impact of the benefits assessment process on claimants' mental health and (b) preventing future deaths of those wrongly declared fit for work.


Answered by
Justin Tomlinson Portrait
Justin Tomlinson
Minister of State (Department for Energy Security and Net Zero)
This question was answered on 22nd July 2021

The Department’s key obligation is to ensure that claimants receive the benefits that they are entitled to, in a timely manner. We continually review our processes to ensure that benefits assessment processes are accessible and supportive to all customers, including those with mental health conditions. We recently put in place a number of improvements to disability benefits assessments, to ensure that vulnerable customers are identified and all evidence relevant to the claim is taken into account. These include enhancing Additional Support Markers on digital case files to indicate vulnerable claimants.

The Department is committed to learning from cases where there is suggestion or allegation that the Department’s actions or omissions may have negatively contributed to the customer’s circumstances. We conduct internal retrospective investigations (known as Internal Process Reviews) to capture these lessons, and take them forward to inform future policy and service.

Reticulating Splines