Great Western Railway: Compensation

(asked on 16th October 2026) - View Source
Questioner
Max Wilkinson Portrait
Max Wilkinson
(Liberal Democrat - Cheltenham)

Question to the Department for Transport:

To ask the Secretary of State for Transport, whether GWR is meeting key performance indicators for its Delay Repay service.

Answered by
Keir Mather Portrait
Keir Mather
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 26th October 2026

Great Western Railway (GWR) is meeting its key performance indicators for its Delay Repay service. Office of Rail and Road statistics for Periods 1-4 (1 April – 24 July 2026), show that GWR has processed 99.8% of claims within 20 working days, against a processing target of 99%.

(See https://dataportal.orr.gov.uk/media/52abf1ay/delay-compensation-claims-factsheet-2026-27-rail-periods-01-04.pdf).

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