Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what assessment her Department has made of the adequacy of protections for pubs and other small hospitality businesses in the non-domestic energy market; and what steps her Department is taking to ensure those businesses are treated fairly by energy suppliers.

The Government’s primary focus is on ensuring energy is affordable for all businesses, and that Ofgem as independent regulator, has the right protections in place for businesses in the energy market.

The Government has already committed appoint Ofgem as regulator of Third-Party Intermediaries, to stamp out exploitation by rogue energy brokers, when parliamentary time allows. Regulating Third-Party Intermediaries (TPIs) in the retail energy market - GOV.UK.

When there are issues, 99% of businesses now have access to the Energy Ombudsman’s service for resolving complaints with their energy supplier, with outcomes ranging up to £20,000 in financial awards. This service provides small businesses, such as pubs and small hospitality businesses, with free dispute resolution. We are also introducing reforms to strengthen the Energy Ombudsman’s powers and help ensure consumers are treated fairly.

In addition, the Government is committed to supporting businesses to improve energy efficiency and reduce energy demand. The British Standards Institute now has free to download guide to retrofit projects, helping businesses plan improvements that enhance energy efficiency and building performance.